Return and Refund Policy
1. Exchange Policy
We are committed to delivering high-quality surgical instruments to our customers. In the rare event that you receive a product with a manufacturing defect, we offer an exchange policy. Please review the following guidelines for exchanges:
- Eligibility: Exchanges are only allowed for items with manufacturing defects.
- Notification: Notify us within 7 days of receiving the defective item. Contact our customer service team to initiate the exchange process.
- Verification: We may request evidence of the manufacturing defect, such as photographs or a detailed description, to validate the exchange request.
- Exchange Process: Once the defect is verified, we will provide instructions for the exchange process. The defective item must be returned in its original packaging.
- Replacement: We will replace the defective item with a new one at no additional cost to you.
2. Non-Exchangeable Items
Please note that items are not eligible for exchange under the following circumstances:
- Damage due to improper use, mishandling, or negligence.
- Normal wear and tear.
- Customized or personalized items.
3. Contact Us
If you have any questions or concerns about our exchange policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase.
Note: This exchange policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.